Refund policy

We have a (3)-day refund policy, which means you have (3) days after receiving your item to request a refund.

To be eligible for a refund, you must be able to show flowers were not of quality or of value, and return the arrangement. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at mark@markrichardsfloral.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If it's a cash refund, we'll ask that you come to the shop and pick it up.

If more than 15 business days have passed since we’ve approved your return, please contact us at mark@markrichardsfloral.com.

The shop address is:

2380 Benjamin E. Mays Dr., Suite "F"
Atlanta, GA 30311

Remember original item(s) must be returned before a refund is approved.